We want you to feel comfortable using our website and understand that we value your privacy, our privacy policy is drafted with your concerns in mind.

This privacy policy governs information provided to Plantae and communications from us, including information you provide to us on plantae.co.nz (Plantae’s ‘website’), Facebook and Instagram social media (Plantae ‘social media’) competitions and other promotions. Your use of our website, social media, your entry in our competitions and other promotions constitute your acceptance of this privacy policy and your consent to the practices it describes.

We are not in the information mining business, we’ll never pass on, sell or distribute your information to anyone else.

Non-personable identifiable information

When you visit our website or use our social media, we may collect certain anonymous information about your visit. For example: when you visit Plantae’s website, we may monitor statistics including but not limited to the number of people that visited these websites, geographical information etc. We utilize Google Analytics are our authorized third party agent for such information.

In addition, we may also collect information about your browsing behavior, such as the date and time you accessed the website and the areas or pages of the website that you visit. We use information for business development and marketing purposes and to help administer and improve Plantae’s sites for your shopping and user experience.

Personally identifiable information

Personally identifiable information is any information about you as an individual. For example, your name, address, credit card number and billing information. Whether you provide your personally identifiable information to us is completely up to you. If you choose not to provide the information we request, you may be unable to use some of our services.

Online purchases

When you place an order on our website, you must provide your name, email, shipping/billing address, credit card number and its expiration date in order to process and track your order. We may also maintain a record of your product purchases for customer service purposes.

Plantae Newsletter

You can sign up on Plantae’s website to receive regular promotional emails from us that include product news, exclusive offers and general information. If you sign up for our newsletter, we will ask you for your email address.


When you use one of our page on Facebook, we will request your permission to access certain personally identifiable information on Facebook, such as your name, profile picture, gender and other profile information. Depending on the application, you may have the opportunity to post reviews, questions and other content on the application. You can change certain settings relating to these through your account and privacy settings on Facebook.

Competitions and surveys

If you enter a competition or other promotion, we may ask you for your name, address, email and telephone number. We may use a third party application on Facebook to host a competition or promotion. In such situations, the information you provide will be submitted to that third party and their privacy policy will govern the use of the information you submit.

Collecting personal information

We collect your information to serve you better and to provide you with a customized experience using website and social media pages. We may use your personally identifiable information to: fulfil a request from you, fulfil and deliver your orders, tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order and generate web analytics to compile user data for marketing purposes.

Protecting personal information

We maintain reasonable safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on our sites. Contact us if you have any questions about the security of our sites.

Updates to our Privacy Policy

We may revise our privacy policy from time to time. If we change our privacy policy, we will post the revised copy on this webpage.

Last updated: April 12th, 2017